When you are ready to start the order process, you will need to Create An Account; this is easy, secure and private. Because THOW aren’t a standard ‘click and buy’ retailer – everything we do is designed specifically around you and your order – we need some further information before your order can be placed. We will initially ask for your wedding date, design choice including any customising requests, and the delivery address. Creating an account before placing an order means that we can ensure we can fulfill all of your requirements, within the time that you have before the Big Day.

The quickest way to get in touch with us is to Create An Account. Your Account page is the a space for you to interact with us directly. You can ask us any questions you have before placing an order, to help you in making this really important decision. We understand that buying your wedding day ensemble is one of the most important parts of the planning process and are ready to give you as much or as little assistance as you require. Creating An Account is simple and secure. The only information we need from you for an initial inquiry is a username, email address, first name and surname and then a password.

We plan for a minimum of 12 weeks for a Bride based in the UK, and a minimum of 24 weeks for an international Bride. If your wedding is sooner than that, please ask us if it is possible in the time that you have. If we can squeeze you in, then we will! It will depend on our order book, and your choice of design, so just log in and contact us.

Before your order is placed, we will have had a thorough online consultation to talk through the detail of the order. We offer this service to make sure that all your questions and queries are answered at that stage, and so you know exactly how much your ensemble will cost – our aim is to make sure that all of your design choices are exactly right, and will work perfectly for your wedding day, before you place an order.

After this consultation, you can go ahead and place your order; from that point there follows a 14 day cooling off period. During this period we will not start work on your order, and if you do change your mind we will refund your money.

Once the cooling off period has expired, the excitement really begins – we start creating your design! From this point, as each ensemble is made to your specific requests, we will be unable to refund any money if you then choose to cancel your order.

We will absolutely make any design in your size. The THOW approach to sizing is somewhat different to ‘off the peg’ retailers… Our experience of creating couture bridal wear has shown us that every woman’s body and shape is different, and so to use a number sizing system is too simplistic.

Instead, we use body measurements. During the order process, we ask you for a list of measurements (which we will guide you through taking). We will also ask questions about your shape. We then select the silhouette closest to your fit, based on these measurements and questions. 

If you would like to try on a garment for full confidence on its fit and shaping to your body, you can opt for our At Home Sample Service, or book an appointment at our In-House Studio. When trying on our silhouette samples, we can offer you our Made To Fit Service, ensuring your wedding dress or ensemble is as close to your shape as possible, without the need for alteration.

Yes, we provide two Sample Services: either book an appointment at our In-House Studio, or have the samples sent for you to try on at home. The silhouette samples are made up in traditional calico cotton, and we will also send fabric, lace, beadwork and applique samples.

Our At Home Sample Service requires a £100 deposit for up to six silhouettes in various sizes. Once the samples are returned we will either refund your deposit, or deduct it from the cost of your chosen design.

Postage and return postage costs are also charged for this service, which we will quote individually on request.

Made To Order

Our Made To Order Service is our simplest choice. During your consultation you will submit your measurements, and we will also ask you other questions to determine your shape. Based on this information and our experience, we will determine which of our sizes is your closest fit.

With any made to order wedding dress, you may need a little tweak here and there. We do construct our garments so that alteration is possible, and we are also very happy to advise on altering a garment when needed.

Made To Fit

Our Made To Fit Service allows you to tweak the sizing at sample stage, before your finished dress. To do this you will need to use our sample service (either at home or at our studio).

At Home Sample Service: at home you will be able to pin the samples to your shape, then send your pinned samples back to us. We can guide you through fitting your sample via a prearranged Skype appointment. Please see “Can I try on the designs?” for more information on this service.

In-House Sample Service: you will need to book an appointment at our studio, and we will pin the samples for you – there is no additional charge for this.

Once the pinned samples are with us, we will construct a pattern based on the adjustments needed. The Made To Fit Service carries an additional charge for alterations, between £20 and £100, depending on the amount of adjustment needed to the original sample.

The prices shown for the designs are for the Made To Order Service.

Choosing the Made To Fit Service carries an additional charge between £20 and £100, depending on how many pattern alterations are required. We will quote you individually for this service. 

The At Home Sample Service also carries a deposit and an additional postage and packing charge – please see “Can I try on the designs?” for more information.

If you would like to customise a design by introducing a different colour, another type of fabric, or alternative / additional detail, any additional charges for these design amendments will be included in our quote, after your consultation.

We accept credit/debit card payments and online BACS/CHAPS transfers.
We will send you all of this information along with your order invoice after your online consultation.

Your order will be delivered by courier and will require a signature on delivery.

Once an order is placed we begin the process of creating  your design. Your account page is where you can follow this step by step.  We will upload photos of the different stages and details, so you can track the exciting process of your perfect ensemble taking shape!

On your account page you can also share with us your wedding day choices and inspiration. We love the details, so remember to upload images of your shoes, jewelry, and other accessory ideas. Bridesmaid dresses and flowers, hair and makeup inspiration, and all the ensemble details are part of the joy of preparation – your Account page is an online space where you can catalogue all of these Big Day elements.

Before your order leaves the studio, we will take and upload photos of your completed design. Your order will be carefully packed into our beautiful THOW wrappings and packaging, and sent to you. All delivery details will be available for you to track your order. You will receive the dream outfit for your wedding day in a fabulous glossy box, wrapped in tissue paper and tied with ribbon.  We have designed the packaging so that you can store your dress or ensemble in it after the day itself, and keep forever, along with your precious memories.

Yes we do. We are very happy to ship orders internationally, and will send you a shipping quotation before you place your order.

With enough time, we can also offer our At Home Sample Service to an international Bride. We also offer Skype appointments on request, to assist in fitting for the Made To Fit Service.

As long as we are using an Era Silhouette as the basis for your design, you can make as many additions or changes as you like. We want to make the outfit which suits you and your wedding perfectly, and we welcome your input. It is your day, and our aim is to make sure that your design is exactly the way you want it to be.

You can change the colour of a full dress, an edging, or even a beaded detail. You can choose a different fabric type, an organic cotton or pure silk, a velvet… we can source any of these materials, and create your perfect combination.

If you want to mix up elements from our existing designs, go ahead! Mix the Taylor bodice with the Hepburn skirt? Ask for a Hayworth skirt to be made as a separate, to wear with a bodice and blouse from the 40’s Era? Add beadwork to the Peter Pan and turned collars of a Simpson gown? Our suggestions are designed to showcase the glamour of bygone eras, and ignite your creativity – the luxury and romance of early twentieth century couture, perfectly combined to reflect your own taste and style.

If you would like us to design an original detail to add to an outfit, we’d love to hear your ideas. If there’s a flower or motif you would like to feature in your design, we can find a way to incorporate it. We are always willing to adapt our designs where we can, to make this wedding ensemble truly your own.

Yes we do. We still offer the couture service in which we’ve specialised for years, and which led us to this online boutique of demi couture.

For a couture made to measure wedding gown to be designed and created, you will need to book a Couture Consultation appointment. Once your design has been sketched, and fabric choices made, you will be sent a quote. When your order has been confirmed, you will have a measurement appointment, one or two full dress toile fittings, between one and four dress fittings, the final fitting, and then a collection appointment. Due to the nature of couture, we can only offer this service In-House and by appointment.

Our Couture Service starts at £2500. If you would like to inquire further about a couture gown, please use the Login facility to arrange a consultation.